What is the best way to troubleshoot Virtual Agent topics. I entered close incident in the chat and I received an error. I want to know if there is something that I may have configured wrong. I do not have NLU enabled. Also I'm not sure if certain topics are specific to that setting being on. I am very early in the VA process and an trying to navigate through so thanks for any and all help.
I entered "close" in the chat and the topic Close Incident popped up and when I clicked the topic the error below is what came through.
"I'm having technical issues and won't be able to continue this conversation."
Go to the topic itself from - Virtual Agent > Designer.
Click test and expand the log screen, this should give you info on why it failed or a direction to troubleshoot,
