Unable to start/close conversation when virtual agent flow ends

[dalejaurigue11]

Hi All,

I am having this issue when the virtual agent flow ends I am unable to start or close the conversation. This is very annoying as the user gets stuck. The new conversation icon is disabled, and I cannot type anything on the chat. Do you have an idea of what might be causing this issue? My flow is entirely on the greeting setup topic. Thanks in advance.

[Mark Roethof]

So can you share any details? 

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[dalejaurigue11]

So my main setup topic I assigned in the Greeting. (see attachment)

This is how my experience setup looks like. So with the custom experience I only have 2 setup topics.

[dalejaurigue11]

Hi @Mark Roethof do the details I provided make sense or it needs further expalanation? 

[dalejaurigue11]

Hi does anyone have any idea on this? It really is a big issue for us if we are unable to resolve the issue since the virtual agent gets stuck after all the topics have been executed. Is this an expected behaviour?

[Lynda1]

In your closing topic, does it end with this?

(function execute() {

vaSystem.endConversation();

})()

The above is within the script module