Unable to start/close conversation when virtual agent flow ends

[dalejaurigue11]

Hi All,

I am having this issue when the virtual agent flow ends I am unable to start or close the conversation. This is very annoying as the user gets stuck. The new conversation icon is disabled, and I cannot type anything on the chat. Do you have an idea of what might be causing this issue? My flow is entirely on the greeting setup topic. Thanks in advance.

[dalejaurigue11]

Hi Lynda,

I have already resolved the issue by using topicDiscovery() instead of switchTopic(). Thanks for your response.

[Krissy]

Hi,

How did you resolve this issue? Can you be more detailed?

Thank you

[dalejaurigue11]

Hi Krissy,

So in my virtual agent script action I was using vaSystem.switchTopic() before, then I changed it to vaSystem.topicDiscovery().

[rob_pastore]

Check your setup topics.  There is an "Anything Else" topic that runs after your flow is ended. 

What topic is currently set?