Undefined in AI Search Fallback responses

Lynda1 · ‎11-17-2025

I am getting this "Undefined" where our Virtual Agent logo usually is located on the AI Search Fallback responses.

The logo appears correctly on all other responses, just the AI Search Fallback shows this.

Any ideas where this is configured?

mattzirp · ‎11-19-2025

Jumping back in to add that our case has the response that we're looking at a possible fix in Yokohama patch 11. So it looks to be upgrade related. Best of luck!

View solution in original post

mattzirp · 2 weeks ago

PRB1942157

Yokohama Patch 11 is not available yet, Patch 10 Hotfix 1 is the latest as of this writing. If you're on Zurich, they did mention that Patch 4 fixes this issue, but we have yet to do that upgrade.