VA chat auto closes post agent chat survey

[Ansh Awasthi]

In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.
When the user attempts to select a response from displaying Survey, an error message appears stating, "The message is unable to send," preventing the survey response from being captured.

[GlideFather]

hi @Ansh Awasthi 

check the trigger conditions in your surveys, as there might be some that is triggered upon a closed chat conversation... surveys are per table, so try to find and review it.

This is not a standard behaviour, so I believe it is caused by configurations/customisations.