VA Live Agent Survey response not triggerring when user end the conversations

[Bhavani3]

In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.
When the user attempts to select a response from displaying Survey, an error message appears stating, "The message is unable to send," preventing the survey response from being captured.

[Rashed Gudal]

Hi,

This could be a number of things, but here's a couple:
1) Ensure the "Requester Ended" flag is set to true on the survey record (sys_cs_survey) - As shown in the screenshot
2) Changing the survey type to post-chat if it's currently set to pre-chat. This is also in the "sys_cs_survey" table.

Hope that helps!

[Bhavani3]

Hi,

above provided things already configured

Only issue is facing -when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.

[Rashed Gudal]

What might work is enabling a pop-up window to show with the survey instead of it being within the chat window.
You would need to create a UI action that opens a new window for the survey and modify the "Closing Conversation" topic to trigger this UI action. 
And then configure the survey to display in the new window.
Check out the following link for more info:
https://www.servicenow.com/community/developer-forum/virtual-agent-post-chat-survey/m-p/1768867

Hope that helps!

[Bhavani3]

Hi,

Thanks for providing more related on this but i facing issue is 

Below I attached the screenshot like this needs to display survey in Chat

But current issue is -survey is displaying in the chat  but we cannot able to do the survey.