VA topic is not getting discovered

sushama
Tera Contributor

Hi All,

 

I am trying to disocver the topic by entering the specific keywords in chat.

I have configured it in following manner, follwoing topic is discoverable.

sushama_0-1695314346402.png

As per the configuration whenever I entered one of the keyword entioned above in chat it should redirect me to Close conversation topic, but it is not working.

Anyother configuration is needed here, I am not sure.

 

If anyone has any idea please let me know.

 

Thanks in advance.

 

Regards,

Sushama K

 

8 REPLIES 8

Vijayalakshmi P
Kilo Sage

Have you published your custom topic? @sushama 

Yes I have.

Akshay Jain3
Tera Contributor

Seems like you have configured a topic with the key words mentioned, Do you have a similar topic already existing in the sys_cs_topic table or sys_cb_topic table? If yes then you may need to delete the other topic. 

 

Akshay Jain

Hi Akshay,

 

We don't have any topic configured with same name as keyword, I have checked in both the table.

 

Thanks,

Sushama K