VA topic is not getting discovered
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09-21-2023 09:42 AM
Hi All,
I am trying to disocver the topic by entering the specific keywords in chat.
I have configured it in following manner, follwoing topic is discoverable.
As per the configuration whenever I entered one of the keyword entioned above in chat it should redirect me to Close conversation topic, but it is not working.
Anyother configuration is needed here, I am not sure.
If anyone has any idea please let me know.
Thanks in advance.
Regards,
Sushama K
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09-21-2023 11:04 AM
Have you published your custom topic? @sushama
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09-21-2023 11:49 PM
Yes I have.
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09-21-2023 11:53 PM
Seems like you have configured a topic with the key words mentioned, Do you have a similar topic already existing in the sys_cs_topic table or sys_cb_topic table? If yes then you may need to delete the other topic.
Akshay Jain
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09-22-2023 01:48 AM
Hi Akshay,
We don't have any topic configured with same name as keyword, I have checked in both the table.
Thanks,
Sushama K