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07-09-2020 12:41 PM
Hello,
I'm working on adding knowledge base articles as search results to a topic.
I opened OOB topic 'Search Knowledge Base' and clicked 'Preview', I received the following error.
This is the log I received:
The same OOB topic in my personal developer instance works just fine.
Thanks in Advance,
Akhil
Solved! Go to Solution.
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Virtual Agent

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07-12-2020 08:55 AM
HI Akhil Pendem,
Probably a scoping issue, I had similar issue, duplicate the "Search Knowledge Base" and open the Contextual Search script action. Go to line 7 and replace it.
Original
Kindly mark my response correct and helpful if my suggestion resolved your query,
Thanks
Murali

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07-10-2020 12:14 AM
Hello Akhil,
Please refer below link, it will help you to solve your query.
Please mark correct & helpful; if it's useful to you.
Thanks & Regards,
Pooja Devkar
DxSherpa Technologies Pvt. Ltd

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07-10-2020 04:49 AM
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07-10-2020 06:37 AM

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07-12-2020 08:55 AM
HI Akhil Pendem,
Probably a scoping issue, I had similar issue, duplicate the "Search Knowledge Base" and open the Contextual Search script action. Go to line 7 and replace it.
Original
Kindly mark my response correct and helpful if my suggestion resolved your query,
Thanks
Murali