VA topic is not getting discovered

[sushama]

Hi All,

I am trying to disocver the topic by entering the specific keywords in chat.

I have configured it in following manner, follwoing topic is discoverable.

As per the configuration whenever I entered one of the keyword entioned above in chat it should redirect me to Close conversation topic, but it is not working.

Anyother configuration is needed here, I am not sure.

If anyone has any idea please let me know.

Thanks in advance.

Regards,

Sushama K

[Vijayalakshmi P]

What is the Scope of this Topic?

Create it in Global scope and try it.

[sushama]

its created in Global scope only.

[Vijayalakshmi P]

Try some troubleshooting steps...

Resolve Virtual Agent topic discovery issues (servicenow.com)

[Tricia Cornish]

Hi @sushama -
Check under the "active" pulldown and ensure that the topic is discoverable. 

When you have it working however, it is going to execute as a keyword topic and prompt to make sure the right topic is launched: 

Hope that helps!