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VA topics not displaying only one user , it is working for all other users

Rushi2
Tera Expert

‎04-07-2025 02:31 PM

Rushi2_0-1744061427631.png

 

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2 REPLIES 2

Not applicable

‎04-07-2025 06:32 PM

HI @Rushi2 ,

Check Topic Properties, If there are any roles or conditions on the topic properties page, ensure they are met for the user requesting the Virtual Agent. 

 

 

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Aamin Faras
Tera Expert

‎04-11-2025 12:00 AM

Hello @Rushi2 
1. Have you implemented domain separation in your instance 

2. Please share the details of the user 

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