Virtual agent AI search functionality

[Srikrishna Mari]

Hi,

Could anyone assist us by providing detailed information on how the AI search functionality operates in virtual agent in the back-end? Specifically, we are interested in understanding the criteria (based on what criteria it is fetching the results) used to generate the top three knowledge articles.

[Omkar Kumbhar]

Hello @Srikrishna Mari ,

Please find the below links 

https://www.servicenow.com/community/intelligence-ml-articles/ai-search-quick-start-guide/ta-p/23075....

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/ai-search/co...

Thank you,

Omkar