Virtual agent AI search functionality

Srikrishna Mari
Mega Contributor

Hi,

 

Could anyone assist us by providing detailed information on how the AI search functionality operates in virtual agent in the back-end? Specifically, we are interested in understanding the criteria (based on what criteria it is fetching the results) used to generate the top three knowledge articles.

1 REPLY 1

Omkar Kumbhar
Mega Sage
Mega Sage

Hello @Srikrishna Mari ,

Please find the below links 

https://www.servicenow.com/community/intelligence-ml-articles/ai-search-quick-start-guide/ta-p/23075....

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/ai-search/co...

 

Thank you,

Omkar

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