Virtual agent AI search functionality
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06-18-2024 07:41 AM
Hi,
Could anyone assist us by providing detailed information on how the AI search functionality operates in virtual agent in the back-end? Specifically, we are interested in understanding the criteria (based on what criteria it is fetching the results) used to generate the top three knowledge articles.
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06-18-2024 07:55 AM
Hello @Srikrishna Mari ,
Please find the below links
Thank you,
Omkar
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