End Conversation button not enabled

ankit_sharma487
Kilo Guru

‎06-10-2020 08:09 AM

Hi ,

I have below instance on Orlando which has END Conversation button active and its working while on other instance which is on NEW YORK, i dont find this button, any clue or you faced this previously.

 

@Mark Roethof 

 

find_real_file.png

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Harsh Vardhan
Giga Patron

‎06-10-2020 08:14 AM

when you are clicking on it are you getting some kind of error in browser console ? can you please inspect it ? 

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Harsh Vardhan
Giga Patron
In response to Harsh Vardhan

‎06-10-2020 08:20 AM

or is it happening with specific topic only which you tried to test in virtual agent ? can you also consider other topics to test and see , are you able to close it or not. 

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ankit_sharma487
Kilo Guru
In response to Harsh Vardhan

‎06-10-2020 08:24 AM

no, actually thats is not showing there, let me add its screenshot, please see here on upper right corner

 

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Harsh Vardhan
Giga Patron
In response to ankit_sharma487

‎06-10-2020 08:28 AM

i think it will be visible once you will enter some keyword , have you mentioned some keyword to search the topic? 

 

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