Virtual agent analytics dashboard 400 auth error conversation tab

[cchacha]

Hi All,

When I open the va analytics dashboard and go to tab conversation this error comes up:

/sessions/count, Error message: Method failed: (/instance/sessions/count) with code: 400, Error response: {"Error":"Missing one of the following mandatory app identification parameters: api_key"}

Looks like this is a VA api issue. Where and what do I add to fix the auth issue?

Thanks,

Carol

[Community Alums]

Hi @cchacha ,

Try creating this property called "va.bot.to.bot.logging_enabled" with value - true .

[cchacha · Accepted solution]

Hi,

I have done this, great it brought up logs I back tracked the logs for sn_ci_analytics and saw that Appsee was not enabled. I searched for this and it is to do with user experience analytics. I followed this persons working and enabled the user experience analytics : https://www.servicenow.com/community/platform-analytics-forum/user-experience-analytics-not-enabled/...

Thanks,

Carol