Virtual agent API output parameters

[Soumya Thareja]

Hi Experts,

Is there a possibility to send out the Interaction sys_ids to the 3rd party chatbot via outbound response from VA API?
The 3rd party chatbot requires to hit the attachment API in servicenow (in case of an attachment transfer), for which it needs a table sys_id. 

[Muralidharan BS]

Just a thought, before sending an attachment, 

you can query the interaction table and get the sysid of the conversation. In a given time, a user cannot have more than one - sys_cs_conversation active. so I believe you can easily narrowed down. 

[Soumya Thareja]

That's right, I am using that logic,but in my case I need to send them this sys_id as an outbound response from servicenow. But when I modify the VABotToBotUtils script include, it breaks. 

[Soumya Thareja]

Hi, I tried doing a query from flow designer action, I get an error : Flow Designer: Scope does not have read access to table interaction: no thrown error.

When I create a read acl to in VA API Application, the filter condition builder is greyed out. I guess the Interaction table is inaccessible by default from the Virtual agent api scope. 

[Muralidharan BS · Accepted solution]

By default the cross scope is restricted, you can create a cross scope and try, it works. I can read informations