Virtual Agent custom greetings & Closure

[Soumya Thareja]

Hi Experts,

I need to use a custom greetings and closure message for only one VA topic that I created. Its a live agent topic, basically, but I don't want to disturb the existing greeting and closure message configs for the other topics present already. 

Will creating a new custom greetings and setup help? I want to ensure no other topics are impacted.

[Soumya Thareja]

I gave survey as blank, it no longer shows the survey, but my Live Agent did not get connected to the user. Is there anything I am missing? I set the live agent setup topic as well. 

Logs-
"Thank you for contacting support (my greetings topic)... The conversation has ended. (my closing topic)"

[Muralidharan BS · Accepted solution]

You have to set the greeting topic like this,

add script section, after greeting msg then add below in the script. You use topic block if you dont want to use script. So this will connect to agent list shown above. 

(function execute() {
      vaSystem.connectToAgent();
})()

[Soumya Thareja]

So should I remove the greetings topic from my greetings and chat setup?

[Soumya Thareja]

Thanks for your prompt help! 🙂

[dande Anusha]

Hi @Muralidharan BS 

Can you please help me for the same kind of requirement. In our environment, we have copied virtual agent link and added as module only to show few topics. In portal, it will show all topics but in virtual agent module we restrcted to show only few topics based on the condition portal is change

Here , user is expecting to see different greeting message but it won't impact the greeting messages in portal topics

Thanks,

Anusha