Can we enable Close chat option throught the chat in Virtual Agent
Hello All, I have requirment to enable the close chat button throught the chat.Anyone have any idea on this, that will be helpfull. Thanks,Sushama K
Forum Posts
Resolved! Customizing "No Agent Available" Message
Hi, I'm trying to figure out a way to customize the behavior of "No Agent Available" so that we can include a card to one of our catalog items, or at the very least embed a link to it. I tried adding the link to the message in the conversational inte...
(How-to) Creating a shortcut to Virtual Agent/Agent Chat as a Chrome app
Creating a Chrome app/shortcut will allow you to pin Virtual Agent to your start menu or taskbar, allowing for a one-click solution to go directly to Virtual Agent/Agent Chat. In chrome go to: "yourinstance.service-now.com/$sn-va-web-client-app.do". ...
Resolved! Card Response Virtual Agnet not working
Hello All, I have a VA flow for Case creation, It is creating a case but when records got created it is not showing the Record which is created.I have used Card Response utility for record to be dispalyed. Above card response is configured to dispal...
Resolved! Are there any table of Components in Virtual Agent Designer?
Hi, All! I'm developing Virtual Agent and I have a question.Are there any table of Components in Virtual Agent Designer (e.g. Node name)?I want to check components I've made as a list like topic [sys_cs_topic]. Is it possible? Does anyone have some ...
Resolved! Live Agent
Hi ,Can Someone Help me for solutioning the below Problem Statement .Problem Statement :How to route the Live Agents to the respective group only .We have two portals .I created Live Agent for two portals A ,B . For each portal , I created queue , gr...
Resolved! Understanding VA greeting message script
Hi, It is worth starting off by saying I'm new to VA - I'm trying to understand where "getGreetingMessage" is defined in the below script from the OOB personalized greetings message. As I understand it "getGreetingMessage" must be defined somewhere a...
How does the va_support variable being calculated by sn_sc.CatalogConversationHelper
Hi, I am trying to reuse the Request Catalog item block in our environment but with no luck. Its always returning va_support: false I have read the ServiceNow product documentations for this topic blocks and even made sure the service catalog propert...
Submit service request topic
Submit a Service request topic is deprecated, do we have any other oob topic that handles catalog request submission. I have made a copy of oob and using in agent chat but would like to know why it's deprecated and if there is any alternative ? @Will...
Resolved! Virtual Agent Widget Text Popup
I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.
How can I know which topics or flows the Virtual Agent is Processing in the Conversation?
We enabled language switch and dynamic translation in Virtual Agent. Everytime, when switching the language in VA, after selecting 'Yes' to confirm the switch, the VA always responds with several searching result although I did not intend to search a...
Resolved! How to delete "Show Me Everything" button in Virtual Agent
HI there, When I opened chatbot, the greeting message and "Show Me Everything" button was showed in chatbot for the first time. However, I want to show all topics directly on chatbot screen without "Show Me Everything" button (Please refer the ...
Can a scripted REST API be authenticated using SSO?
Hi Experts, I am working on an integration where multiple applications are being connected to each other. The starting point of this integration is a chatbot (non-ServiceNow), where employee will submit their query. The query will be sent to ServiceN...
Supported Variables on Virtual Agent
Why Virtual Agent is not supporting all type of variables , Where we can find the list of variable types that are supported by VA. Is there any possibility of adding the variable types to be supported by VA ?
Embedding Virtual Agent live chat topic in external website
We want to embed the Virtual Agent on our main website, which is not in ServiceNow. We have followed the SN documentation for allowing the embed of the Virtual Agent external page successfully. However, to start off, we don't want the main Virtual Ag...
