You have to set the greeting topic like this,
add script section, after greeting msg then add below in the script. You use topic block if you dont want to use script. So this will connect to agent list shown above.
(function execute() {
vaSystem.connectToAgent();
})()Hi Soumya,
Yes this is possible, create a new custom greeting experience and do you logic in the condition section. For example, I pass the application name as "hr", for those specific application type, the greeting will pickup what I have selected.
I have created new experience called - custom one
Now the condition I setup is, show greeting and closing setup in this.
Result
"Hello $first_name" is custom greeting topic, this is different from what I had in "default chat experience". In this way you can segregate multiple experiences.
Let me know if that works
Can you check if this is getting invoked from the closing topic? Also can you share some screenshot of the topics,
go to sys_cs_conversation, scroll to related list and check conversation task, to know how it got invoked.
This is my custom setup.
I see that a survey topic was invoked, cant tell how.
What do you have in Hr greetings, I will try in my instance to replicate it.
Also can you modify the below, add survey and leave the topic empty.
