Virtual agent designer - prompt message when dynamic choice input only has 1 record found

ChinchillaMoMo
Mega Guru

Hi community,

In virual agent designer, I have created a dynamic choice input that will search a custom table for record matching the login. I have set a prompt in the dynamic choice input.

Screenshot 2024-05-06 at 16.34.03.png

But then, if user only has 1 record, there is a strange message shows in below, anyone knows where I can change this message?

Screenshot 2024-05-06 at 16.36.32.png

Many thanks!

5 REPLIES 5

Kiran52
ServiceNow Employee
ServiceNow Employee

You can use this property 

 

glide.cs.retry_question_message

 

 to change the message.

 

This information is available in official documentation for dynamic choice control.
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/re...