Virtual Agent Designer Topic
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‎05-24-2024 02:52 AM
I have created a designer topic with start->decision->country-> multiple nodes with text responses. But in the portal only 1 node is coming up when selected this topic. Why are all the other nodes not showing up?

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‎05-24-2024 02:59 AM
Hi there,
Can you share your design? And the conditions?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎05-24-2024 05:09 AM
Hi Mark,
This is the flow
In the UK I have just written this script
and then the decision tree with different nodes and under the nodes it only has response message

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‎05-24-2024 05:30 AM
The first decision only has one node? Why having that decision than at all?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎05-24-2024 05:34 AM
I have to create it for 3 different countries. For UK & Ireland same decision tree will be there but for Canada it will have a different decision tree.