Where is the message when an Agent accepts a chat

Lynda1
Kilo Sage

We recently upgraded to Utah and it seems there is one message that got moved?

When an Agent accepts a live chat, there is a message that appears to the end users.  You can tell I have found the message previously but cannot find it now and it is driving me batty 🙂

 

Lynda1_0-1687903112945.png

Where is that message?  I looked in the System Messages that is on the Conversations settings page, cannot find it.  I even looked at all the System messages and cannot find it.

 

Any one know where the message went to in Utah for when an Agent accepts a chat?

1 ACCEPTED SOLUTION

Lynda1
Kilo Sage

Just in case anyone else was looking for this. It is a message in the queue settings "Initial Agent Response"

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3 REPLIES 3

Lynda1
Kilo Sage

Just in case anyone else was looking for this. It is a message in the queue settings "Initial Agent Response"

Niranchana Pala
Tera Contributor

How to translate "Initial Agent Response" field?

Steven61
Tera Contributor

It is in table sys_translated.list

Search for:

Table: awa_queue

Element: initial_agent_response