Hi all
Recently my virtual agent stop working.
I think that when I created the script within the topic and check the movement, it took too much time to response so I end the conversation and remove that script.
After that, When I open the virtual agent, it shows like below image and don't start conversation.
Are there anyone who have any idea about this problem?
Thanks
| java.lang.NullPointerException: org.mozilla.javascript.JavaScriptException: java.lang.NullPointerException: org.mozilla.javascript.Context.makeJavaScriptException(Context.java:1952) org.mozilla.javascript.Context.throwAsScriptRuntimeEx(Context.java:1938) org.mozilla.javascript.MemberBox.invoke(MemberBox.java:143) org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:670) org.mozilla.javascript.FunctionObject.call(FunctionObject.java:614) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2609) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1518) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.interaction_abd6ef781bd8511050e2da07ec4bcb5b.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1518) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.interaction_abd6ef781bd8511050e2da07ec4bcb5b.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:563) org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3459) org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:164) com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:354) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:177) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:111) com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:322) com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:269) com.snc.awa.domain.routing.QueueMatcher.matchesQueue(QueueMatcher.java:88) com.snc.awa.domain.routing.QueueMatcher.getMatchingQueue(QueueMatcher.java:55) com.glide.cs.qlue.module.brb.connect_support.queue.QueueLocator.getQueueFromRules(QueueLocator.java:142) com.glide.cs.qlue.module.brb.connect_support.queue.QueueLocator.getQueueFromTopicOrDefault(QueueLocator.java:111) com.glide.cs.qlue.module.brb.connect_support.queue.QueueLocator.getQueue(QueueLocator.java:60) com.glide.cs.qlue.module.brb.connect_support.ConnectChatService.getSupportQueueChannel(ConnectChatService.java:65) com.glide.cs.qlue.module.coma.SilentHandshake.lambda$setSupportQueue$2(SilentHandshake.java:559) java.base/java.util.Optional.ifPresent(Optional.java:183) com.glide.cs.qlue.module.coma.SilentHandshake.setSupportQueue(SilentHandshake.java:558) com.glide.cs.qlue.module.coma.SilentHandshake.process(SilentHandshake.java:190) com.glide.cs.qlue.module.coma.SessionServiceImpl.createSessionV2(SessionServiceImpl.java:44) com.glide.cs.qlue.module.coma.SessionResourceV2.createSession(SessionResourceV2.java:54) java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.base/java.lang.reflect.Method.invoke(Method.java:566) com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:44) com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:349) com.glide.processors.AProcessor.runProcessor(AProcessor.java:612) com.glide.processors.AProcessor.processTransaction(AProcessor.java:274) com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:184) com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:172) com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:46) com.glide.sys.Transaction.run(Transaction.java:2468) com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:27) java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) java.base/java.lang.Thread.run(Thread.java:834) |
1 ACCEPTED SOLUTION
