Virtual Agent feedback setting

Lynda1
Kilo Sage

There is the feedback topic that is presented at the end of a conversation that has occurred within the VA only and did not go to live chat. I believe we have it set to 50% or 75% and I was asked to increase this to 100% of the VA only chats. I cannot find where to make this change. I am confident someone will share the hiding place of this setting.

1 ACCEPTED SOLUTION

Raj64
Tera Guru

Set com.glide.cs.survey.probability  to 1.

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1 REPLY 1

Raj64
Tera Guru

Set com.glide.cs.survey.probability  to 1.