Virtual agent greeting translation

[si21]

Hi,

I have written below code for Greetings in my VA setup topic. It is working fine normally but when translated it not working as expected.

I have used multiple message keys here,  bottom gs.getMessage("Hi , im your.......)  translation is working fine but the highlighted key (Welcome back........)  is not getting translated.

Please help me understand where I went wrong.

Thanks in advance.

[esebasti]

Hi there, the below link might help. You might have to put the text you want returned to the user into the UI Messages and use 'vaContext.getRequesterLang()'

https://community.servicenow.com/community?id=community_question&sys_id=502a9f35dbe69c1466f1d9d9689619a3

[Mark Roethof]

Hi there,

Can you share actual screenshots? What you are sharing now looks a bit weird, also the getMessage contains a spelling error, or might that actually be the issue 🙂

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Alex Coope - SN]

Siri, 

I think you might have a typo in your message call, there appears to be no space between "can" and "i", it's written as "cani" in your key. Without knowing more details I suspect it's not matching your key due to the typo 🙂

Many thanks,
Kind regards