when I select one of the choices (for example -'A' /'B'/'C' ) AND once I send my question to virtual agentthen I will be presented with the top 5 results from the AI Search (list of knowledge articles and/or catalog items/record producers that are re...
Can virtual agents and proactive triggers be used on an external website? We want to set up a virtual agent on a website for citizens. We have the VA set up, when we try to do proactive triggers, there is no communication to the external website fo...
Hi All,We've created a few custom topics, such as "My assets" and "Create Incident".When the user selects the "My asset" topic, the corresponding flow is triggered. If the user enters "I want to create Incident" in the middle of the flow, it should r...
Hi All,Analysis that provides details on the "Topic sent via the Actionable notification" indicatorWhat notifications are applicable hereDo we need this turned on?If not, can we remove to prevent confusion from users viewing this dashboardIf yes, wha...
Hi all,I have been able to update the close window background image for the Virtual Agent chat window using a style sheet. However, the cross in the icon is still overlaying my image. Is there a way for me to remove this?Style sheet:.sp-ac-root butto...
We have virtual agent chat in out home page of portal and we want it open/pop up automatically when page loading finishes. It there any way through programming or configuration setting to make it happen? What exactly should be the code changes? I f ...
I am setting up a pre chat survey that will help to route my users to a queue. After watching the "Virtual Agent Academy: Complement your agent chat experience with a pre-chat survey" from Oct 2021, I followed all of these steps to a "T" but not gett...
We're using the Action utility with ServiceNow Core as the Spoke and Send email as the Action. We've found out how to populate contents in the email but now I'd like to format it. Initially, apply a font to it and be able to bold or italicize font wh...
In a Virtual Agent chat bot, is it possible to display Promoted Topics based on a user selection? One use case we are looking for is asking a question to the user in the Greeting, and based on the Yes/No response, it'll display different promoted top...
Hi All, When I open the va analytics dashboard and go to tab conversation this error comes up:/sessions/count, Error message: Method failed: (/instance/sessions/count) with code: 400, Error response: {"Error":"Missing one of the following mandatory a...
Hi everyone, I’m exploring ways to improve the Virtual Agent's problem resolution by having Now Assist deliver step-by-step guidance from the relevant KB articles rather than just only providing a link to the article for them. Has anyone done this? W...
I am not sure if this is allowed, if not let me know and I can remove this question/ask. One of the major complaints I have with the Approval notification in Virtual Agent is that the request gets approved through another avenue and the VA notificati...
Is it possible to call the fallback search if the intent doesn't match the utterances provided by the user in the middle of the conversation?Example: The user types password reset and it triggers the password reset flow however user changes his mind ...
what is the script to create incident in virtual agent without using topic block as i have universal request plugin.So it creating universal request
Expert Feedback Loop issue : not returning any dataIn Expert Feedback loop, I am still getting the landing page where it says"There isn’t enough data yetEither we’re still aggregating your users’ data, or you don’t have access to the data on this ins...
