Hello, We have an ask for the virtual agent to search through the HR Catalog as well as an external search source. Our client uses a third party knowledge system where they store all their knowledge articles. Today we have built an external search s...
See the screenshot, we are trying to update the hyperlink "here" with url of page we want the user to lead to. I update it but in teams it's showing the whole url instead of user friendly hyper link. I went to /sys_cs_bot_messages.LIST and updated th...
how to show a specific kb article on search of a specific keyword in virtual agent chatbot?for ex: if a user search for "reset password", virtual agent should show a "KB1234567" on top of the search result.
Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only runs when I select the topic from the "Show Me Everything" button. I'm starting to believe the NLU model isn't working as it's not picking up an...
chat back functionality from SNOW tickets via Live agent
Hi All, The requirement is to set up accessing knowledge base articles using natural language via Virtual agent. Can I achieve this through configuration(OOB) or do I need to create a NLU Model.I went through the basics of NLU, but time is limited. ...
Hi, There is a differences between my PDI and company instance and both were not updated by someone.I have to check what the exact OOTB is before customizing in our process.Could you please share what the OOTB search sources of Virtual Agent Default ...
One of our Artificial Intelligence Product Advisory Council members is curious to know what other customers are doing and the challenges other customers face when it comes to running the ServiceNow platform. With that in mind, they are conducting a s...
Hello all,I've created an NLU Vocabulary Source and want to copy it to another instance. How do I do this?
Hi Everyone,I am facing an issue in ServiceNow CLI while developing external custom component and the error is showed in the attachmentdoes somebody faced this kind of issue?Thanks,Ajay
Hello all, I've noticed that the all conversations started in Virtual Agent by typing utterances in the text box are directly going from the Greeting to the Closing Conversation topic and not triggering the Fallback or AI Search Fallback setup topics...
Is it possible to disable the 'Show Me Everything' button? When I provide any utterance like 'help me', each time or alternately the 'Show Me Everything' button comes up along with the text 'You can type your request below, or use the button to see e...
Hi everyone,I’m working on translating in Virtual Agent. However, during testing, a pop-up message appears saying, “I want to be sure I got this right. What item best describes what you want to do?” I can’t figure out where this can be translated. I’...
Hello,My question is - How to close VA interaction using script in portal same like when we click X button on top right corner in VA Chat window ( but by widget script ).eg . Say there is ongoing conversation ( interaction ) and if user clicks on any...
There is a usecase where chat bot is embedded using IFrame. However, i am logged in portal. I am trying to get logged in user in the chat. But the chat identifies that as Guest. Anybody has come across such scenario ? Thanks in Advance.
