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VA NLU Returning incorrect results

Hello all.  I am working on some configurations for the VA, and so far, I have a couple very strange results. I manually created some NLU models for a couple workflows.  I have created one to do with File Shares, one with WiFi, and one for Passwords....

Lloyd700 by Tera Contributor
  • 405 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best practices on NLU utterances

Hi all, We have recently started using Virtual Agent with NLU. There are three separate NLU models with an intent each. Each intent is connected to a different Virtual Agent topic.   For each intent, we have a good number of utterances around 100 eac...

ayman_h by Kilo Sage
  • 3410 Views
  • 3 replies
  • 4 helpfuls

Need help in Virtual Agent scripting

I have requirement to set the category of the incident based on the short description provided by the user.Eg: If user enters "My laptop is not getting charged" and sys_choice table has laptop then need to set the Laptop as the category of the incide...

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Admin7267 by Tera Guru
  • 354 Views
  • 3 replies
  • 1 helpfuls

Resolved! Need help with Virtual Agent

Hello,  I was looking answers for below questions For all the topics interactions created?Chat transcript table name?Table to get consolidated conversation topics and user?What all details gets captured in interaction table?Where the chat transcripts...

Admin7267 by Tera Guru
  • 739 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to get incident count in virtual agent chatbot

Hi All, We are customizing the virtual agent topic for displaying the count of incident. So we have to get incidents which are updated additional comments within last 3days only. For this I tried one code but it fetching all the active incidents of c...

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