Virtual Agent Designer Topic
I have created a designer topic with start->decision->country-> multiple nodes with text responses. But in the portal only 1 node is coming up when selected this topic. Why are all the other nodes not showing up?
Forum Posts
Resolved! Where is the message when an Agent accepts a chat
We recently upgraded to Utah and it seems there is one message that got moved?When an Agent accepts a live chat, there is a message that appears to the end users. You can tell I have found the message previously but cannot find it now and it is driv...
In virtual agent i want to remove these topics which are populated while opening or loading the virt
this is my demo 10 instance i am not getting how to remove these topics from the virtual agent from searching in google i am getting that these are promoted topics but i have checked all the topics no were in the instance these topics are created I ...
Solution - How to share variables between topics, hide topics and control conversation based on the value selected by the end user
Firstly apologies if a solution to this problem is already out there. I've personally not been able to find one after searching in the community forums and documentation. To start with a big of background info. I had a requirement where I needed to p...
Display Virtual Agent topic depending on different Service Portals
Hi, I am trying to separate topics for both portal IT and HR but not able to achieve it, we have two different portals and i want both portal should display different topics, topics which are visible on HR portal should not be visible on IT portal.
Resolved! virtual agent - how to delete entities
Hi, I am trying to delete entities on the models. But i cannot find an option to delete them.
NLU - Intents vs. Vocabulary sources and entities
Dear Community, In my company, we are currently setting up VA (Vancouver release) and encountered a few obstacles in the process. NLU setup: Our Service Catalog contains multiple entries with similar names (e.g., “external account”, “technical acco...
Search particular knowledge base in chatbot using virtual agent topics
Hi, I created a topic (Search knowledge base) to be used in my chatbot. But it is showing all knowledge articles of all knowledege base of a particular domain. I want to show knowledge article of a single knowledge base. Name of my knowledge base is ...
How to trigger a email from micro soft teams to ServiceNow.
Hi All,We have integrated Microsoft Teams with the ServiceNow Virtual Agent chatbot and are working on the approval process. We are using the "Process Approval" topic and have assigned the role of "end user" to this topic. When this topic is selected...
I want to change the number of results shown in the contextual search
I'm now customizing contextual search to change the number of result shown in the contextual search. With the default setting, results of contextual search will be shown in threes, and maximum 20 results will be returned. I've found variables "limit...
Is there a way to explore the topic recommendation analysis?
We ran the topic recommendation analysis on 70,000 incidents and got a multitude of recommendations. Before I select and publish the recommended topics, I'd like to verify that the topics that were deemed matches by the topic recommender, are actual...
Access to NLU Service with Personal Developer Instance
I'm using a PDI of Washington, DC version. When doing a training exercise using Virtual Agent and NLU Service, I get a message that not all functionality is available because NLU Service is not available. The trainer is using a PDI as well and is wor...
Need a confirmation on no of choices can be shown in VA-MS Teams integration
In virtual agent I'm trying to show incident categories from sys_choice table. There are around 100 categories available, will the teams stuck or lags if I shown 100 choices? How can choices can be shown in MS Teams with having any issue?
Resolved! How to order catalog items using the Virtual Agent
Hello All, I have a requirement to submit the catalog items through the virtual agent. I have gone through the OOB Plugins which has "Search for catalog item" and " Order a catalog item" topics blocks. Using them we can submit catalog request. But it...
looking for Intune Integration documents.
Hi All,We are planning to start Intune integration with our non prod ServiceNow instance. Can Anyone pls share Micro soft Intune to ServiceNow integration step by step procedure documentation. Thanks and regards,Pavan.
