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Virtual Agent – How to Disable User Input After clinking on end chat

Rahul63
Tera Contributor
When the user clicks End Chat, I want the Virtual Agent session to be completely closed, and the user should not be able to enter any more messages unless they explicitly start a new chat session.

  • Is there a way to disable or hide the chat input box after vaSystem.endConversation() is executed?
  • Is this behavior configurable out of the box in ServiceNow Virtual Agent?
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Flow - 
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2 REPLIES 2

ChittiS
Tera Guru

Hello Team,
Can anyone please help me with the steps to achieve this requirement.
Thanks

Rahul63
Tera Contributor

Hello everyone, please let me know if anyone resolved this type of issue.