Virtual Agent Issue with OOB Update HR Case Topic Block

[Suzanne H]

There is an Issue with the out-of-the-box Topic Block named Update HR Case. I see this message when trying to Test the Topic Block.

Issues (1)

Fix these issues to test or publish

vainputs.comments is unknown, but is referenced at 'additional Comments'. Fix

https://yourinstance.service-now.com/$conversation-builder.do#/topic/a6642d10239400105825ff5e17bf65ef/segment

Does anyone know if it's a known issue, when it will be fixed and if there is a workaround? I looked at the Known issues portal but didn't see this issue there.

[ahefaz1 · Accepted solution]

Hi @Suzanne H ,

Not sure if it's a known issue.

I was able to fix it by duplicating the topic and changing the variable name to 'Comments' instead of 'Additional Comments.' Could not find the source of the problem.

OOTB :

Duplicated topic:

Maybe a HI Case for ServiceNow can give more information. I only have a PDI.

Please accept solution OR mark helpful.

Thanks,

[Suzanne H]

Thank you @ahefaz1, your solution worked. It is strange that an OOB Topic Block would not work as-is though.

Thanks