Virtual Agent NLU Model Training Fails

[Cau Thoong1]

Has anyone ran into this issue when trying to train their NLU model?

Error Messagejava.lang.Exception: SE0229:Training failed due to: Model information (ml_sn_itsm_nlu_itsm_nlu_for_va) has no reference for (ml_x_snc_global_global_3aedf38234bf5010f877396127c8ff9d = personName)

[Cau Thoong1]

Thanks! That's what we did too with guidance from ServiceNow and it's working now.

[Imam Pasha1]

Hi ,

I am also facing the same issue and tried going to NLU Workbench>Vocabulary Sources and sync @personName But geeting the below error.

Error MessageTables with more than 100000 records can't be synced. Please use the filters to define a subset of your table.

[Shruti Navalgu2]

I getting error as in below - 

"Tables with more than 100000 records can't be synced. Please use the filters to define a subset of your table."

Any alternatives to fix this error?

Please revert 

TIA

[dalestromback]

Hi Shruti - it may not be advisable but I found the system property that controls the 100000 limit and changed it so my user table was able to be sync'd.  The system property is named: glide.platform_ml.api.max_nlu_lookupsource_records.  My user table has around 150,000 users in it so I changed it to 200000.  It seems to be working.  I'll update this if it fails.

[Shruti Navalgu2]

I am getting same error as Imam Pasha, Was there any solution proposed?

Please revert!

TIA