Virtual Agent NLU Model Training Fails

[Cau Thoong1]

Has anyone ran into this issue when trying to train their NLU model?

Error Messagejava.lang.Exception: SE0229:Training failed due to: Model information (ml_sn_itsm_nlu_itsm_nlu_for_va) has no reference for (ml_x_snc_global_global_3aedf38234bf5010f877396127c8ff9d = personName)

[JPery]

I, too, am having the same issue:

Error Messagejava.lang.Exception: SE0229:Training failed due to: Model information (ml_x_newru_sn_itsm_nlu_global_872768891bbb601081524229bc4bcbe0) has no reference for (ml_x_snc_global_global_b2edf38234bf5010f877396127c8ffa5 = catalogItem)

[Cau Thoong1]

I'm running into issues with this on my company's instance as well. I've opened up a case with SN. I'll let you know if there are any updates. 

[JPery]

Thank you!

[jmk_mcc · Accepted solution]

Try going to NLU Workbench>Vocabulary Sources and sync @personName - that did it for us?