Virtual Agent not starting up in inbedded iframe unless user visited the servicenow site first.

[Tobias Petterss]

We are working on using Virtual Agent on our external support site for self help. Using this instruction to make it work.
https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtua...

Well, it works. on one condition. That the user visit our servicenow instance and what i assume gets a cookie. They dont even have to login. 

If you visit it on a new browser who never been on the servicenow instance website. You get an empty chat without the chatbot starting up. 

It took us a long time to figure out what was happening. Because everyone who tested it from the start was also using servicenow. But the inteended target group are users who does not use servicenow..

[Tobias Petterss]

Hey, maybe i am missing an important part of this.

Can you not use virtual agent without beeing logged in?
We do not want the users to login. We want them to be able to use the agent without logging in.

[Vilson]

Hey Tobias, I've been having the same issue and the same question as above. Did you find anything on this? 

[Vilson]

Hey Tobias, did you find anything on this? Having the same problem

[Yashyasvi]

I have the exact same problem did you find a fix?

[Ed McGough]

Did you get this to work?  I am also experiencing the same issue.