We are working on using Virtual Agent on our external support site for self help. Using this instruction to make it work.
https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtua...
Well, it works. on one condition. That the user visit our servicenow instance and what i assume gets a cookie. They dont even have to login.
If you visit it on a new browser who never been on the servicenow instance website. You get an empty chat without the chatbot starting up.
It took us a long time to figure out what was happening. Because everyone who tested it from the start was also using servicenow. But the inteended target group are users who does not use servicenow..
