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‎06-26-2024 02:35 AM
Does anyone know how can i exclude a work from profanity list. Somehow it is taking word public also as a flagged word if sent by live agent to customer. We need to remove public word from profanity list and mark it allowed. I tried creating a new record in profanity words list but it is not working as expected.
Solved! Go to Solution.
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‎06-26-2024 02:44 AM
Make sure that keyword-based detection is turned on and ML-based detection is turned off.
Regards
Paul
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‎06-26-2024 02:44 AM
Make sure that keyword-based detection is turned on and ML-based detection is turned off.
Regards
Paul
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‎06-26-2024 04:44 AM
Thank you @Paul Curwen