Flow not working on decision utility

snieg
Tera Contributor

I am trying to create a simple flow that the Yes branch from a decision utility comes to the next question.  When I test it, it follows the No branch and I am not able to determine why.  I am not sure how to troubleshoot the issue.

 

Any thoughts from any experts?

 

Thank you in advance

11 REPLIES 11

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Please share details so we can look into it. Now I can only guess its something with your conditions set.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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snieg
Tera Contributor

My apologies for being vague, I am adding a screenshot of the flow I am having an issue with.

If the Reboot Question = No, the user is prompted to restarted their computer and return to the beginning

If the Reboot Question = Yes, the user should be asked the Connection Type question that has values to select from.  Instead, it is getting the Reboot prompt.  When updating the reboot decision, the Yes branch was not initially on the flow, I had to add it.

 

 

snieg_0-1719251092211.png

 

So how does the condition on the transitions look like? Is that perhaps your issue? So if you click the No transition, what does it show. So if you click the Yes transition, what does it show.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

snieg
Tera Contributor

Thank you for responding.  When clicking no, the user is prompted to reboot their computer and is returned to the Reboot Question.  The same thing happens when Yes is selected, but it should move forward to the next question.

I am attaching the flow in the table view if that helps as well as the original flow.  In reviewing it, it appears that Yes is correct.