Virtual Agent profile icon not showing

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‎06-24-2020 02:47 AM
Hi,
Recently we enabled Virtual Agent in our portal and we designed a custom branding configuration for it. In that branding, we have a custom live feed profile connected with it with its own icon. Unfortunately, the icon is not displayed in the widget but it is showing the original "now" icon instead.
This is the configuration of our Branding setup:
Any ideas on this issue?
Thank you!
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Virtual Agent

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‎06-25-2020 04:48 AM
Hi
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Regards,
Anirban
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3 weeks ago
ES:
Para cambiar el Ãcono del Chat, deben hacer los siguientes pasos
1.- Desde "Default Branding", abrir el registro de "Bot Profile":
EN:
To change the chat icon, you must do the following steps
1.- From "Default Branding", open the "Bot Profile" record:
ES:
2.- Si aparece el siguiente mensaje, presionar "Edit Record"
EN:
2.- If the following message appears, click on "Edit Record".
ES:
3.- Se abrirá la pantalla "Live Profile" Virtual Agent, donde deberán presionar "Delete".
EN:
3.- The "Live Profile" Virtual Agent screen will open, where you should press "Delete".
ES:
4.- Presionar "Click to add" para elegir la imagen que necesitan.
EN:
4.- Click on "Click to add" to choose the image you need.
ES:
5.- Presionar "Choose File" y buscar la imagen deseada, y presionar el botón OK.
EN:
5.- Click on "Choose File" and search for the desired image, and click on the OK button.
ES:
6.- Luego, presionar el botón Update situado arriba a la derecha.
EN:
6.- Then press the Update button at the top right.
ES:
7.- Ingresar en Service Portal y verán el Ãcono en el Chat
EN:
7.- Log in to the Service Portal, and you will see the icon in Chat
ES:
Espero que les sirva. Agradezco que presionen "Helpfuls" si la información les sirvió.
EN:
I hope this helps. Please click "Helpfuls" if you found this information useful.