Virtual Agent "No agents currently available"

[Miran Alam]

Hi all,

I'm trying to setup live agent in virtual agent. But still it's only showing "No agents currently available"

I never had any problem with this in previous release and this is the Paris release.

1. I have setup chat queues with schedule.
2. I have enabled live chat in --> chat setup

See my attachments. 

[Tudor]

Hi Miran,

Silly question here: but does the group contain members, which are active users?

Regards,

 Tudor

[Miran Alam]

Yes.. Still can't make it work 

[Tudor]

Have any users opened chat connect/are available?

[Miran Alam]

You maybe have a point there... 

There is no icon for connect chat, where do I enable that..