Chat Concurrency
how Can i get a report on Chat Concurrency
Forum Posts
Resolved! Turn Dynamic Translation on/off for Virtual Agent and Agent Chat based on portal within the same instance
Is there an ability turn on/off Dynamic Translation for Virtual Agent and Agent Chat based on portal (e.g. want it to work on the Service Portal but not on the Employee Portal). Since this isn't supported OOTB, is there any workaround we can provide ...
Now Assist and Microsoft Copilot
Has anyone implemented Now Assist and Microsoft Copilot?If so, what did Microsoft Copilot add in Virtual Agent?
Can't install Slack integration on PDI
I'm attempting to set up Slack as a messaging client for Virtual Agent but can't get past the initial install page.I have the necessary plugins installed, so can see the following; After clicking "integrate with now virtual agent" a new tab opens wit...
Disable or remove topic suggestion/confirmation from virtual agent
Hello, Is there a way to remove "I want to be sure I got this right. What item best describes what you want to do?" this kind of suggestions from VA when user enters their query. Requirement is to display direct response to the query instead giving ...
Microsoft Azure OEM Translator Service Spoke Not working
We have enabled Microsoft Azure OEM Translator Service Spoke Not working but it is not working on agent side and chats are still appearing in customer languages.
How can I change the minimum character limit for Agent Assist in the Service Operation Workspace?
Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, wha...
Can we make incident in progress if users reply on MS teams chat from conversation integration
Can we make incident in progress if users reply on MS teams chat from conversation integration from MS teams. There is one table sn_tcm_collab_hook_ms_teams_chat whre all chats are stored but not able to get how can we identify that incident caller h...
I am facing the issue Virtual Agent(VA) if i try to create the topic it is not working
Hi,I am facing the issue Virtual Agent(VA) if i try to create the topic it is not working.If i create one it is not working and also existing topics are also not able to find. Thanks
Can VA Chat Survey be made optional
hi I have used post chat survey. Issue is , it is mandatory for each user .Please suggest , if we can make it optional. ThanksUjjwal
branding in now mobile
Hi team, For now mobile, we want to change the colours and add branding to it. Anyone has idea how to do it.I went to the Mobile App Theme table (sys_sg_client_theme) gave the respective colours but not reflecting in the now mobile
Send Virtual Agent Notification to the Primary On-call User in Xandau Release
Hello Everyone, I have created a topic in Servicenow Virtual Agent which takes incident number as an input. Once provided, it lists down actionable items like assign it to self, update the work notes, change the state of an incident. The logic for th...
Approval Notification Report
Hello, I am looking for full guidance how to extract a report covering the ¨Approval Requests Notification¨ available in the ServiceNow Virtual Agent (connected on MS Teams), with the following reports: 1. Volume of Request Notifications sent2. Vol...
[Virtual agent]Topic Block date/time output becomes null when creating Incident on the mail flow
Hi everyone,I'm facing an issue with passing a date_time value from a reusable Topic Block to my main flow in Virtual Agent. My goal is to capture a date from the user in a topic block and then use that date to populate subject field on a new inciden...
Resolved! NLU expert feedback loop
Hello, My custom NLU model is not showing under expert feedback loop to give feedback. How should i add my model under "expert feedback loop". Can someone help me out here?
