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Displaying list of topics

By default, in virtual agent, topics in show all topics are displaying in alphabetical order. Is it possible to display the list of topics based on our convenient order? If possible, please provide the solution.  

Nandhu1704 by Tera Contributor
  • 2340 Views
  • 3 replies
  • 1 helpfuls

Virtual Agent card

Hi All, I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.I'm trying to build a card with all the details of an input user, with additional links.  For example: NameTitleDepartmentManagerLocationEmailTeams - l...

Gal Cohen by Tera Contributor
  • 681 Views
  • 5 replies
  • 0 helpfuls

VA chat auto closes post agent chat survey

In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...

Now Assist Multi Turn Ordering on premise

Hi all, my client is interested in deploying Now Assist for Virtual Agent on-premise, including the multi-turn catalog ordering capability. The ServiceNow KB article (KB1523390) describes on prem LLM support in general but doesn’t cover an on-premise...

Stefan3000 by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

Creating record producer from Virtual Agent

Hi All,I need help in below scenario:I am building a topic in Virtual Agent which will take, same input from user as defined in one of the record producer.So that user can create a case from VA itself. That particular record producer uses some script...

pandeyved by Tera Contributor
  • 1415 Views
  • 3 replies
  • 0 helpfuls

Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before?  We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

Lynda1 by Kilo Sage
  • 708 Views
  • 2 replies
  • 1 helpfuls

Issue auto resolution

I have been looking at several resources regarding IAR and I found this feature very powerful in deflecting issues and proactive resolve an incident without have to reach a live technician. Based on what I have seen, IAR works once a user submits an ...

Make AI search on top of all NLU topics in VA

We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per  Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not workin...

sff1 by Tera Expert
  • 295 Views
  • 1 replies
  • 0 helpfuls