Hi Community,I am testing bot-to-bot integration for Virtual Agent using REST Explorer.What works:The REST call with action: START_CONVERSATION works successfully.A conversation session (nowSessionId) is created.The response returns a TopicPickerCont...
So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill ...
How to customize quick action buttons in VA enhanced chat (examples in the attached screen - "Check Ticket & Support Status" + "Request Status Agent" + "Report an incident") and set their follow up actions?I would like to set 2 quick action buttons ...
Hello Community,I would like to ask about the expected and recommended way to trace HTTP errors (especially 404) when using Virtual Agent + IntegrationHub (RESTMessageV2).BackgroundI have a Virtual Agent (VA) that triggers a parent Flow, which in tur...
what are the keyboard shortcuts for virtual agent ? do we need to enable any system property
HiHow to enable below feature of Virtual agentScreen reader compatibility
We have well defined and working NLU topics. Q - Is there any benefit if I convert the NLU topics to LLM?
We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...
Hi Community,I am facing (and deeply analyzing) an issue in ServiceNow Virtual Agent where the closing message“Thank you for using our support chat.”is displayed twice when the user types exit keywords like end or bye. What I changedCreated a custom ...
Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...
Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...
When guest users select an option from a choice in virtual agent, this message is displayed: It's something like: 'Your session has expired. Login again". And when I look into console, I can see some failed http requests: Any idea of a possible reso...
Hi,I want to integrate AI Agent Bot in my VA topic. I think for that I need 'AI Connector' utility for that. I am in SNow Zurich version.Issue is that I am not seeing the 'AI Connector' utility option in the VA topic designer. Please help me understa...
Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...
