What subscription do we need for Virtual Agent?

[hanaphouse]

Is IT Service Management Standard - Unrestricted User v2 enough for the virtual agent?

[Alok Das]

Hi,

Please refer to the below link:

Implementing Virtual Agent

Activate the Virtual Agent and NLU Plugins

Kindly mark my answer as Correct and Helpful based on the Impact

Regards,

Alok

[Alok Das]

Also, You can refer to the below link of blog of Mark where there is a long list of Virtual Agent Articles, which will almost answer all your queries.

https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb

Regards,

Alok

[Muralidharan BS]

HI Hana,

Not very sure but I believe you need to have v2 or pro/enterprise subscription. I found the below in the subscription model - https://nowlearning.service-now.com/lxp?id=overview&sys_id=25e6e755dbc59010bc99e05e1396192a&type=course

Thanks

[Mark Roethof · Accepted solution]

Hi there,

I believe ITSM Pro. Though licensing changes so often, so as always...

The ServiceNow Community is not a good place to ask about licensing. Licensing can differ per customer, discounts, per version, etc.. Also, what has been mentioned a month ago, could well be outdated.

Always contact your account representative.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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