Virtual Agent receive only initial response MS Teams

Keith50
Tera Contributor

‎12-02-2024 06:33 AM

Hi all,

 

I have been able to integrate the Virtual Agent to MS Teams and it was working up until before the weekend (Monday now). Gets past the initial message and seems to follow the flow in designer.

 

I made changes immediately after the initial connection, changes in AI Search, Set Up Topics, Search Applications etc. I had these saved into an update set. Since then I have moved the changes I made into a new update set and backed them out so that they are as they were before.

 

Now the Virtual Agent is back up and running but now only stuck on the initial message of the conversation in MS Teams (shown in screenshot) when I select a topic or provide any utterance the bot typing icon comes up but no response is given. Would anyone know what the issue could be?

Would appreciate any insight into this

 

vaNoTrigger.png

 

 

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Tricia Cornish
ServiceNow Employee
ServiceNow Employee
In response to Keith50

‎12-02-2024 09:15 AM - edited ‎12-05-2024 06:04 PM

@Keith50  - are you configuring Teams for Now Assist Virtual Agent or the traditional NLU VA? 
If so, that changes your search experience and your topics. Additionally, you'll want to make sure your topics in your LLM experience are LLM topics and topic blocks. 

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