Virtual Agent - remove/hide greeting message

[FrancescoB61415]

Hi everyone,

As shown in the attached screenshot, I need to completely remove the message inside the box "What's your issue or request..".

Is it possible to do this? I tried deleting the record directly from the sys_ui_message table, but it still keeps appearing.

Since the instance was created after the Orlando release, it’s not even possible to modify these attributes through properties (relative properties do not exist).
Instance is now in Zurich Patch4 release.

Does anyone know how to make this change?

Thanks.

[Dr Atul G- LNG · Accepted solution]

Hi @FrancescoB61415 

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-disable-the-quot-what-s-your-iss...

Or share your topic, because it also shows other messages. You clearly modified more on the topic?

Anyway, you can also just change the text to anything you'd like:

@vaSystem.sendTopicPickerControl(gs.getMessage('Whatever message you want!'));