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Virtual Agent restart conversation and reload history

JojiPro25
Tera Contributor

‎07-21-2025 02:25 AM

When a user change the portal language

I need to restart the VA conversation in order to force it to update the language of the conversation

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2 REPLIES 2

SANDEEP DUTTA
Tera Patron
Tera Patron

‎07-21-2025 02:27 AM

Hi @JojiPro25 ,

Please follow this Article : Real Time Language Switcher in Virtual Agent - ServiceNow Community

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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JojiPro25
Tera Contributor
In response to SANDEEP DUTTA

‎07-21-2025 02:32 AM

I want when an user switches the language on the portal to start a new conversation with the selected language and reload history in order to force it to update the language of the conversation , the article does not solve that .🤔

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