Virtual Agent template which can automatically create a ticket if the answer didn't resolve issue

Junyu
Tera Contributor

‎01-02-2023 08:01 PM

Hi all,

 

I want to know if there is any template like this, when the information doesn't resolve the user's issue, it will ask the user to describe more details and create the ticket automatically. Also, it will ask you about the using experience. As shown below:

Junyu_0-1672717865961.png

 

Junyu_0-1672717771909.png

Junyu_1-1672718130032.png

 

 

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8 REPLIES 8

Junyu
Tera Contributor
In response to Gayatri Sharma1

‎01-03-2023 05:48 PM - edited ‎01-03-2023 05:55 PM

Hi @Gayatri Sharma1 ,

 

Thank you for the answer!

I found the topic and I use "contextual search" as the topic block, but when I test the technical issues happened:

Junyu_0-1672796917356.png

 

Junyu_1-1672797331653.png

Can you show me how to solve it?

 

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Gayatri Sharma1
Tera Contributor
In response to Junyu

‎01-03-2023 11:00 PM

HI @Junyu 
Can you share the screenshot of the topic block as well?
As per your screenshots and query, there is an issue with the same.

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Junyu
Tera Contributor
In response to Gayatri Sharma1

‎01-03-2023 11:18 PM - edited ‎01-03-2023 11:21 PM

Hi @Gayatri Sharma1 ,

Sure.

Junyu_0-1672816703466.png

The context id is from "Case Knowledge Base Search" sys_id:

Junyu_1-1672816865446.png

 

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Junyu
Tera Contributor
In response to Gayatri Sharma1

‎01-05-2023 01:27 AM

Hi @Gayatri Sharma1 ,

Please give me some advice.

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