Virtual Agent - Ticket status

[gj1]

Hi Community
I have a requirement that end user can put Request number in Virtual Agent (VA) and the status of that request will be visible to end user.

Can this be configured , if so can i be guided on how to achieve this and any necessary script/code required.

Thankyou
gj.

[Pavankumar_1]

Hi,

May below article will helps you.

https://community.servicenow.com/community?id=community_article&sys_id=70e35127db28b304fff8a345ca96192d

Thanks,

Pavankumar

[Raj64]

Hello,

This is out-of-the-box functionality using the Check IT Ticket Status (topic) template.