Virtual Agent topics are not catchying the associated NLU model after deploying to other instances

[Ivan Delchev]

Hi guys,

I am currently developing Virtual Agent topics and NLU model in one scoped application in our DEV environment. I am publishing the application to our company repository and then installing it in upper environments like TEST and PROD. The problem is that the topics are not catching the associated NLU model when the application is installed. Everything else is fine - the topics are there, the NLU model is there, but it is not associated with the topics. And in DEV everything is fine:

Do you have any ideas about why this isn't working?

Thank you!

[Ivan Delchev]

Hi Nabil, the problem in our environment is that I am only available to make any developments and changes in DEV, then we publish the application and pull it in TEST and PROD. I am not able to re-publish the NLU model directly in TEST or PROD, but I can make this in DEV. Do you think re-publishing the model in DEV and then publish the app with a new version and update in TEST will work or I should re-publish directly in TEST.

[Yasmin]

I have the same issue. I am recreating the NLU Model in a new environment, I have trained the intents, I have trained the whole model several times and plublished, yet, the NLU Model is not appearing in the Designer in order to associate the model and intent to the topic. Anyone having the same issue? Is this a Servicenow bug?

Also, I checked that my topic is created within the same application as my NLU Model, but still not able to find the NLU Model to associate it to my topic. By the way, should the topics always be within the same application as the NLU Model?

Thank you.

[Ivan Delchev]

Training and publishing the model in the new instance worked for me.

[Yasmin]

Thanks Ivan. I trained and published several times yesterday and today with no success. Ended up deleting it and recreating the NLU model and it just worked. 

[Anu24]

Can someone help me understand how does the topic flow need to be configured after the NLU Model is created? I am struggling to understand how these two pieces come together. What steps/logic will the flow need to have or components from the NLU that need to be called in the Topic flow to create the conversation flow???