Virtual Agent topics are not catchying the associated NLU model after deploying to other instances

[Ivan Delchev]

Hi guys,

I am currently developing Virtual Agent topics and NLU model in one scoped application in our DEV environment. I am publishing the application to our company repository and then installing it in upper environments like TEST and PROD. The problem is that the topics are not catching the associated NLU model when the application is installed. Everything else is fine - the topics are there, the NLU model is there, but it is not associated with the topics. And in DEV everything is fine:

Do you have any ideas about why this isn't working?

Thank you!

[Yasmin]

Hi Anu, I had the same stuggle, but after reading this article (link below) it was clearer where in the VA topic do I associate the NLU Model that I had created.

Specifically in the section "Explore the NLU Model Builder and See how to Enable it for the Virtual Agent" the video under Learn how to enable NLU for the Virtual Agent and see it in action! It'll show you where to associate the NLU model to your topic

https://community.servicenow.com/community?id=community_article&sys_id=32d57ab2dbd040142be0a851ca961...

Hope this helps you as it helped me.

[Kim Sullivan]

@Ivan Delchev - have you had your published NLU just stop working? We had a working NLU and came back Monday.  The utterances working Friday no longer worked.  We re-published the NLU and it starts working again.  Obviously, we can't keep doing that.  Any ideas?