Virtual Agent with third-party messaging apps cannot connect to Slack Auth

Hyohyeon Kim1
Tera Contributor

‎01-09-2023 11:36 PM

Hi Experts.

I've try to connect to Slack via Virtual Agent Setting but It isn't redirecting to Slack Auth

Screenshot of steps below

 

1. Click [Install]

HyohyeonKim1_0-1673335861926.png

 

2. Click [OK]

HyohyeonKim1_1-1673336022673.png

 

3. Popup window shows about:blank

HyohyeonKim1_2-1673336080562.png

 

Is anybody faces same situcation? How can I resolve this?

 

Regards.

 

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7 REPLIES 7

cperkic1
Tera Contributor
In response to anubhavkapoor76

‎02-28-2023 09:13 AM

Hi, I am having the same problem as above. I also confirmed I am not currently logged into any Slack Workspaces and there are no pop-up blockers.

 

I am running Tokyo Patch 4a

Version 4.1.0 for the "Conversational Integration with Slack" plugin

In the Log table, I see Error "Can't find External App Information: no thrown error" and "Exception Got while fetching the information from proxy DC Instance: no thrown error"

 

cperkic1_0-1677604369133.png

 

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Victor Chen
ServiceNow Employee
ServiceNow Employee

‎02-28-2023 04:02 PM - edited ‎02-28-2023 04:02 PM

If this is a PDI, Slack integrations will not work on them (nor Teams). PDIs are in different data centers as customer instances. 

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mp_10
Tera Contributor

‎05-12-2023 03:57 AM

Hi,

I am facing same issue and I am trying in my Company's dev instance... Has anyone found a solution to this issue? I would greatly appreciate any assistance.!!

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