Virtual Agent with third-party messaging apps cannot connect to Slack Auth

[Hyohyeon Kim1]

Hi Experts.

I've try to connect to Slack via Virtual Agent Setting but It isn't redirecting to Slack Auth

Screenshot of steps below

1. Click [Install]

2. Click [OK]

3. Popup window shows about:blank

Is anybody faces same situcation? How can I resolve this?

Regards.

[cperkic1]

Hi, I am having the same problem as above. I also confirmed I am not currently logged into any Slack Workspaces and there are no pop-up blockers.

I am running Tokyo Patch 4a

Version 4.1.0 for the "Conversational Integration with Slack" plugin

In the Log table, I see Error "Can't find External App Information: no thrown error" and "Exception Got while fetching the information from proxy DC Instance: no thrown error"

[Victor Chen]

If this is a PDI, Slack integrations will not work on them (nor Teams). PDIs are in different data centers as customer instances. 

[mp_10]

Hi,

I am facing same issue and I am trying in my Company's dev instance... Has anyone found a solution to this issue? I would greatly appreciate any assistance.!!