Virtual Agent with third-party messaging apps cannot connect to Slack Auth

Hyohyeon Kim1
Tera Contributor

‎01-09-2023 11:36 PM

Hi Experts.

I've try to connect to Slack via Virtual Agent Setting but It isn't redirecting to Slack Auth

Screenshot of steps below

 

1. Click [Install]

HyohyeonKim1_0-1673335861926.png

 

2. Click [OK]

HyohyeonKim1_1-1673336022673.png

 

3. Popup window shows about:blank

HyohyeonKim1_2-1673336080562.png

 

Is anybody faces same situcation? How can I resolve this?

 

Regards.

 

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7 REPLIES 7

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

‎01-10-2023 10:58 AM

Did you made sure that there are no pop ups blocked OR you are not already logged into another slack workspace?

 

Cheers!!
Anu

Conect me at LinkedIn
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Hyohyeon Kim1
Tera Contributor
In response to anubhavkapoor76

‎01-10-2023 05:57 PM

Hi, Anu

Yes. I've logged out from all slack workspace and no pop ups blocked

 

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Deo
Tera Contributor
In response to Hyohyeon Kim1

‎01-24-2023 10:02 PM

Hi,

 

I have a similar issue. Do you get this resolved?

 

Regards.

Deo

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Hyohyeon Kim1
Tera Contributor
In response to Deo

‎01-24-2023 10:54 PM

Hi Deo.

Sorry, this is not resolved yet.

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