virtual agent

Manasa_116
Tera Contributor

‎03-14-2024 04:41 AM

Hi everyone,

 

I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent. 

 

When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in Interactions which shows that the agent is out of his/her Business hours ?

 

Thankyou !!

 

Regards,

Manasa

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Manasa_116
Tera Contributor

‎03-29-2024 01:13 AM

Hi Linda,

 

Thanks for your response.

When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interaction table? Is there a column to add in Interactions which shows that the agent is out of his/her Business hours ?

 

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