what is the difference between AI search and contextual search in Virtual Agent chatbot

[Suganya8]

Hi,

I would like to know the below queries.

1. How does AI search works at backend in virtual agent chatbot ?

2. How does contextual search works at backend in virtual agent chatbot?

3. what is the difference between AI search and contextual search in virtual agent chatbot?

Thanks,

[Chris D]

Fantastic! Great find - I clearly had no idea that was a thing so I'm pleased to know that there is a proper replacement.

[johndoh]

Until recently the way that it was working in my environment was AI Search was first and as you drilled in and said you needed more information Contextual Search would be called. With the recent updates to the AI Search topics its not playing as friendly but are now back to this methodology with the addition of an extra click after the genius result

Sadly the show me more does nothing

If I select, I need more help than I get the contextual search as expected.

After I click the I need more help the contextual search is actually working