what is the script to create incident in virtual agent without using topic block

LakshmiRatC
Tera Contributor

what is the script to create incident in virtual agent without using topic block as i have universal request plugin.So it creating universal request

1 ACCEPTED SOLUTION

Looking at the out-of-the-box topic and the out-of-the-box script include, that's the only part influencing it. So make sure to perform a cache flush after changing the system property.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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5 REPLIES 5

Looking at the out-of-the-box topic and the out-of-the-box script include, that's the only part influencing it. So make sure to perform a cache flush after changing the system property.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn