Apply a "sys_template" Template for the creation of a new Record with Flow Designer

Michael59
Tera Contributor

‎08-18-2023 07:43 AM

Hi,

 

I need to find a way to apply a template (from sys_template table) for fields of a new created Records (e.g. Change Task) from flow designer (instead of defining values in the flow designer)

Michael59_0-1692369417116.png

Does anyone have an idea if this is possible?

 

Thank you,

Michael

0 Helpfuls
  • 567 Views
1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

‎08-18-2023 07:50 AM

Hi @Michael59 

the Flow Designer is not a replacement for everything which is possible and that means sometimes you have to implement something to fill the gap.

In your case you need a custom action which applies the template via script. Please find an basic example at https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/form-administ...
This code has to be taken into a custom Action.

Maik

0 Helpfuls